We are sorry that we cannot issue a full refund for cancellation or return once the merchandise is shipped from the warehouse. If the shipment is refused without prior authorization, the return policy will apply. Our return policy is 30% restocking fee (pending inspection) plus the actual inbound and outbound shipping. The actual shipping charge will be applied to any product regardless of the Free Shipping promotion or the flat rate $95 shipping. The products have to be in the original packaging and in brand new condition. Please contact us at 631-569-5959 for authorization prior to returning any items.
Please note that we do not profit from return products. The shipping charges are the actual shipping cost charged by the shipping company and the restocking fee are charged by the manufacturer. If you need any information about the product, please contact us and we will try our best to answer any questions that you might have.
All orders placed with Furniture Bazaar LI are processed quickly. Once we receive your order, we immediately process the order for shipment. Once we submit an order to the manufacturer, we have to pay for the merchandise and pick it up.
If we are able to cancel your order before it is processed by our warehouses (normally within 24 hours from the time you ordered), there is not a charge for the cancellation. Otherwise 30% restocking fee will apply. Therefore, if you need to make any changes to your order, please contact us as soon as possible [email protected]
Deliveries that are not accepted within 14 days of notification will be considered as refused by you and will be returned to our facility without refunds or credits. In order to return your purchase, you must completely re-pack the items in their original packaging materials. Returned items must be free of damage. As soon as we have received and inspected the return, we will re-credit your account less the 30% return fee as outlined above.
Please note once your order has been officially cancelled, you will receive a cancellation confirmation via email. If you do not receive this email shortly after your request, please contact Furniture Bazaar LI Customer Support. Once you receive the cancellation confirmation email, please save it for your records as proof that your order has been cancelled.
All the furniture that we sell are brand new and carry the manufacturer's warranty. Most of the manufacturer warranty, however, is only limited warranty that does not cover any wear and tear. That being said, please report any defect or issues within 3 days of receiving the furniture.
Furniture Bazaar LI standard form of delivery (Standard Shipping) is "Curb Side Delivery", which is delivery generally to the entrance of your ground level home or apartment building. Set up of new furniture, and removal of debris or old furniture is not included unless upgraded for an additional fee. In most cases, we can offer an upgrade to either White Glove Delivery or Inside Delivery. Please contact us at 631-569-5959 for information pertaining to pricing and availability for your area.
White Glove Delivery is a premiere delivery service available on select products. White Glove Delivery includes inside placement of products into your room of choice, delivery of items up to two flights of stairs, unpacking of items, debris removal, and product set-up. For an additional fee and can only be added to your order by contacting our Customer Service Department at 631-569-5959 prior to placing the order.